Under normal circumstances the equipment is very reliable. Support is usually needed because of external influences such as accidental power failure, operational error, misjudgments, virus or security issues and / or advances in technology.
SmikBox is configured to use best practices for stable, scale-able, fault tolerant system. Smikbox provides a low cost server management service for a single monthly fee to keep your box running at an optimum level. The service sets in place standards for the use of systems to avoid accidental breaches or misjudgments from putting your systems at risk. The service provides training and user practices so you can keep your world spinning without any nasty surprises.
SmikBox member service provides access to help desk, support, upgrade and Digital strategy advise, guidance. Smikbox researches new applications compatible with your equipment and produces a report and usage guides so you can to make use of new technologies as they come available.
Finally in the event of disaster or just the loss of important data you need to recover, SmikBox members get help, recover services and even loan equipment to keep critical systems running should there ever be an emergency.
The maintenance and support package provides access to skilled technicians familiar with the equipment.
The service provides:
- Support / Help desk services
- Disaster recovery assurance